When I was in the department store business, I heard a lot of her outstanding career stories at work with Huang Xiaowen, who was in the service industry. She was the youngest store manager in their company and took a partner to pick up a store. She was welcomed by senior customers, actively and actively, and did not leave her usual habits. When seeing the best things, there is one thing that is most curious about praise, that is, from what the supervisor and colleague said, "Yi Xiaowen won't get angry. We have never seen her get angry."
So the team decided to make a decision to solve the secret that the youngest shop manager did not get angry. First of all, you must understand the work scope of a store manager, which simply includes product introduction, sales and consultation, customer reception and service, inventory management, store cleaning and inventory layout, image maintenance, lead store staff execution points, scheduling and guidance of city personnel's working methods, etc., which is definitely not a simple and simple job.
{9 9} From a medical profession to a service specialistGrowing up in Chiayi since childhood, Huang Xiaowen is an absolute girl from South Taiwan. She studied in the Medical Management Department of Jianan Pharmacy and Technology University. Because she wanted to challenge different fields, she worked in the travel industry for her first job after graduation, but her ideals were full and she was very skinny. Her salary at that time was not good, which prompted her to leave her hometown and find another opportunity to meet her ideals and to challenge herself. She also remembered that when she left Chiayi, she took a simple bag and embarked on an unknown road alone. During the journey to the north, she also tried many different fields of work. During the process, she gradually discovered that she liked to communicate with people and observed the details of each individual's movements. When consumers entered the door, they were observing where their eyes were. From chat, they learned that they were attracted to come in because of activities or main products. Over time, they became a good "speaker".
What kind of person do you think you are?When Huang Xiaowen is always very focused and listen carefully when he is interviewed, making people curious : "When serving and meeting customers, what kind of person do you think you are?" Her eyes suddenly glowed, saying that she also likes to go shopping. For example, vegetable markets, department stores, outdoors and mountain climbing are places she likes to go. Sometimes she goes shopping casually, sometimes she wants to go, sometimes Huo is in a heart that makes people feel good and enters the store to see new technologies or new functions. Because she is also a consumer, she will try to meet various people with empathy, so she never thought that when consumers enter the door, they have to "sell" the products at the first time, but instead understand the needs from the perspective of consumers and provide feedback.
From the online service industry, the biggest challenge is various courtesy. When encountering customers who are difficult to communicate, there will definitely be emotional fluctuations. How can we not get angry? Could it be that Huang Xiaowen has a very good atmosphere, and she only meets guests who like her? She snatched her head: "How is that possible? Of course I have encountered many courtesy complaints. When a customer walked in, he threw his son in front of me and even encountered a customer complaint that we ignored him when we were chatting, but in fact it was a visual connection." There was no detail in this kind of thing.
Her treatment method is to first understand the reasons for the other party's vitality and usage needs, and then provide solutions. She said that the processing steps are all from the company's education training and pre-guidance guidance. It sounds very textbooks, but it is done step by step, which can actually solve most of the problems. To her, after finishing the work, this matter was over and she would not care about it and would not bother herself in her heart.
But compared to facing special courtesy, Huang Xiaowen believes that the more difficult thing is to take people. She promoted her from a city staff to a store manager by the company. This is a great progress in her career. She is also praised as a store manager who will not get angry. You can see that she has mastered management. "I'm so angry. When I meet my partner who doesn't want to learn or repeat the same mistakes, I tell them again and again, don't force me." She said that her fists were clenched and her virginity was actually zero, but the cute index was overwhelming.
She explained that it was unnecessary to not get angry. Besides, it was better to say that she felt sorry for her than to say that she was angry. Most of the colleagues she worked with were very good, but occasionally they would encounter someone who refused to learn, such as directly saying that she did not want to learn the tablet. "In fact, the tablet is a set of logic, even if she went to other parts. The company can still be used on the market, but there is no reason to refuse. "In addition, someone always makes mistakes. She reminds the other party to write or record, and the other party chooses to trust their memory. Huang Xiaowen said that the first error can be explained, and she is willing to share it together, and after the second time, she asked the other party to be responsible.
Nevertheless, there are still more things that make her happy. "The number of times her partner has been asking questions has become less and less, which means that she is getting more and more hands-on, or if her partner comes to say that she just sells the product, she will feel so happy for them."
She recalled that she has become the store manager so far In five years, from the beginning, I never thought that I would be given a heavy responsibility by the company one day, but now I can use my influence to get a store with my partners. During the chat with her, the reporter saw from her friendship and conversation that she still had the original intention of self-challenging and hearing.
is completely different from being gentle and gentle. Huang Xiaowen likes to go out and often lives in the mountains on holidays. She said that she would start climbing because of her other half. As for the shoes she wore when climbing, she smiled and revealed that she actually wore regular sports shoes at the beginning, but she accidentally slipped while climbing. Fortunately, she was not injured.. Later, it was replaced with the professional LA NEW GORE-TEX suburban mountain shoes made in Taiwan. The wrapping feels great, and because of the GORE-TEX Waterproof technology, water droplets on the outside cannot enter, and water droplets are left on the upper on the outer side of the shoe, so I am not afraid of wetting my feet at all. At the same time, I am attracted by the anti-slip system of this shoe because the sole is still very deep inscribed and the shoe pad is in line with the human craftsmanship curvature design. When I wear this shoe, I feel like I am hanging out. I also love it while climbing. Recently, I have climbed Huoyan Mountain, Dongyan Mountain, Malabang Mountain, and Wuliaojian Mountain, which must be climbed with stomps and rock climbing with pulleys. In the future, I will also challenge a more difficult route.
In the past ten years of service, we have been able to meet partners who fight together in our journey and work. Of course, we will also face the choice of partners to leave because of different life patterns. Is it a pity or a difficult situation like this? Huang Xiaowen said it in a sincere manner. : "Of the common warriors will certainly be lost when they leave, but they will wish them a new goal and way to live their lives, because they have experienced it and are still in the process of training. We all know that the road to work every day is the same as the scenery, but they will change their perspective based on their mind and emotions." Huang Xiaowen is printing step by step, absorbing the experiences from different people and things, and emitting a dazzling flower towards the sun.
Recently Little FunIn this short interview, I could feel the joy and vitality of Huang Xiaowen. She herself mentioned that her happiness comes from everyone buying products that suit her! Once on the way to shopping, I heard someone worried that the shoes she was going to buy could not bear their own mountaineering itinerary, and she immediately patted her chest. The guarantee of the sausage: "Don't worry, I've climbed Wuliaojian Mountain with these two shoes." A sentence from a sincere and real experience made the passerby who was still hesitating relieved, and even talked to her about mountaineering experience! Later, I recalled that it was really good that I had a good friend who climbed a mountaineering class because of a kind words.
